All instruments sent to RAE Systems for service must include Return Materials Authorization (RMA) paperwork, and must include payment authorization.
Repairs will not commence without payment authorization in advance or at the time the unit is received or the final service quote is received.
Accepted forms of payment authorization are:
Shipping and Handling:
For all warranty and GCO (Guaranteed Cost of Ownership) services, RAE Systems pays for one-way shipping, from RAE Systems back to the customer. Our standard shipping method is via ground. If a customer wants to expedite shipping, the customer must pay an expedited shipping fee. The customer is fully responsible for all shipping charges to RAE Systems.
For all non-warranty services, the customer is responsible for shipping both ways. The customer can provide shipping account information, or the shipping charge will be added to the RAE Systems invoice.